Definitions:
- Working days - days from Monday to Friday, excluding public holidays
- Seller - Raiseberry Magdalena Jurek-Karasek with its registered office in 44-340 Godów, ul. Polna 5, NIP 865-250-62-96
- Customer - a natural person, legal person or organizational unit without legal personality but with legal capacity using the Online Store, to whom, in accordance with the Terms and Conditions and the provisions of law, services may be provided electronically or with whom a Sales Agreement may be concluded
- Consumer - a natural person performing a legal transaction with an entrepreneur not directly related to their business or professional activity
- Supplier: means an entity with which the Seller cooperates in the delivery of Goods:
a courier
company, Poczta Polska SA - Products - goods presented in the Store, the description of which is available for each of the presented products and which may be the subject of a sales agreement
- Order - a declaration of will by the Customer, aimed directly at concluding a sales agreement, specifying in particular the type of goods and their quantity
Right to withdraw from the contract
- A Customer who is a Consumer may withdraw from the contract of sale of a Product purchased in the Online Store without giving any reason within 14 (fourteen) calendar days, except when the subject of the order was custom-made, according to the individual needs and individual specifications of the Customer. The period for withdrawal from the contract begins on the day on which the Consumer or a third party designated by them (other than the carrier) took possession of the Product. To meet the deadline, it is sufficient to send a statement of withdrawal from the contract to the Seller's address or email address biuro@mkmaryla.pl
- The Consumer may formulate a statement of withdrawal from the contract independently or use the withdrawal form available on the Online Store's website. The Consumer may also use the statutory withdrawal form, which is attached as Appendix 2 to the Act of May 30, 2014, on consumer rights.
- Upon receipt of the Consumer's statement of withdrawal from the contract, the Seller shall send a confirmation of receipt of the statement of withdrawal from the contract to the Consumer's email address.
- The Product should be returned immediately, no later than within 14 days from the date of receipt by the Seller of the Consumer's statement of withdrawal from the contract. The return should be made together with all accompanying documents, including the VAT invoice, if it was issued to the Customer, and, if possible, in the original packaging. The Consumer may return the item ordered by
sending the Product to the address: ul. Powstańców Śląskich 2, 44-341 Gołkowice,
or free of charge at a parcel locker using the link: https://szybkiezwroty.pl/pl/mkmaryla - The direct cost of returning the Product as a result of withdrawal shall be borne by the Consumer. Furthermore, if the Consumer has chosen a method of delivery other than the cheapest standard method of delivery offered by the Seller, the Seller shall not be obliged to reimburse the additional delivery costs incurred by the Consumer.
- The Consumer shall be liable for any reduction in the value of the Product resulting from its use in a manner exceeding that necessary to ascertain the nature, characteristics, and functioning of the Product.
- If the right to withdraw from the contract is exercised in accordance with the rules set out in this section, the contract shall be deemed not to have been concluded and the Consumer shall be released from all obligations. In such a case, the price paid for the Product shall be refunded to the Consumer immediately after withdrawal from the contract, but no later than within 14 days from the date of receipt of the returned Product by the Seller.
- The Seller shall refund the payment using the same method of payment as used by the Customer, unless the Customer has expressly agreed to a different method of refund which does not involve any costs for them.
- If the return of the Products (withdrawal from the contract) takes place at the Seller's premises, and the order:
was paid for on delivery - the refund will be made at the Seller's premises,
was paid in advance - the refund will be made by bank transfer to the Customer's account. - If the Customer has paid for the order from a bank account that does not belong to them, the refund will be made directly to the holder of the bank account used to make the payment to the Seller.
- Any questions regarding the exercise of the right to withdraw from the contract should be sent to the following e-mail address: biuro@mkmaryla.pl or by phone to the following number: +48 32 307 22 21
- The Seller does not accept cash on delivery shipments.
Warranty
- All tailor-made Products are covered by a warranty. The warranty does not cover accessories. The warranty period is 12 months. The warranty period is counted from the date of delivery of the Product to the Customer. The territorial scope of warranty protection is the territory of the Republic of Poland.
- The warranty does not cover mechanical damage to the Product (tears, abrasions), as well as deterioration of its properties resulting from improper or non-compliant use, storage, maintenance, unauthorized repairs (performed by the user or other unauthorized persons), alterations, or other structural changes; discoloration of the fabric caused by sunlight.
- Differences in the appearance of the Products delivered from those ordered and viewed on the Online Store's website, which may result from different settings (parameters) of the Customer's monitor, do not constitute grounds for warranty.
Complaints
- Any Product purchased in the Online Store may be complained about, subject to the relevant terms and conditions of complaints, if it has defects that make it non-compliant with the contract.
- The delivered Product should be checked immediately by the Customer in order to detect any defects subject to complaint. Complaints regarding Product defects may be submitted within one month from the date of their detection or from the date when the Customer could have detected them with due diligence, but the complaint must be submitted no later than within the warranty period counted from the date of purchase of the Product.
- The complaint should include the details of the person or entity submitting the complaint (first and last name or full name, contact details) as well as the reason for the complaint and the content of the request. Customers may submit any complaints using the Complaints tab, in particular:
directly at the Seller's headquarters, upon presentation of the Product's defects and proof of purchase (a complaint report will be drawn up and forwarded to the Customer for signature) or
by sending the Product by prepaid post or courier to the following address: ul. Polna 5, 44-340 Godów - The costs associated with returning the Product under complaint will be refunded if the complaint is accepted.
- Any additional questions regarding the rights and obligations of Customers related to complaints can be directed to the following telephone number: +48 32 307 22 21, Monday to Friday, 8:00 a.m. to 3:00 p.m. (from a landline, the charge is the same as for a local call; from a mobile phone, the charge is according to the operator's tariff).
- In each case, in order to file a complaint, the Customer shall return the Product subject to complaint to the Seller, enclosing all documentation, in particular the VAT invoice attached to the delivered Product and a printed and completed Complaint Form. Before returning the Product, it should be restored to the condition in which it was delivered and, if possible, placed in its original packaging.
- The Seller shall respond to the complaint submitted by the Customer within 14 (fourteen) days from the date of receipt by the Seller of the Complaint Form together with the Product subject to complaint and shall notify the Customer of the further course of action.
- If the complaint is accepted, the defective Product will be repaired or replaced with a new one free of charge, at the Customer's discretion, unless repair or replacement is impossible or would involve excessive costs. The repair or replacement should be carried out within 21 (twenty-one) business days from the date of consideration of the complaint. This period may be extended in justified cases, of which the Customer will be informed.
- Differences in the appearance of the Products delivered from those ordered and viewed on the Online Store's website, which may result from different settings (parameters) of the Customer's monitor, do not constitute grounds for a complaint.
- If the complaint is not accepted, the Product will be returned to the Customer at their expense, together with information about the invalidity of the complaint.
- Repeated complaints for the same reason regarding a Product that was found to be non-defective as a result of a previous complaint entitle the Seller to charge the complainant with additional costs of expertise, as well as the costs of shipping the Products.
- A Customer purchasing a Product for purposes directly related to their professional or business activity (a Customer who is not a Consumer) has the right to file a complaint, but the Seller's liability under the warranty for physical defects is limited to the Customer's right to demand that the defect be removed. In such a case, the Seller shall, at its discretion, immediately replace the defective Product with a defect-free one or remove the defect. The Seller may also withdraw from the contract, refunding the Customer who is not a Consumer the price paid for the Product affected by the physical defect. In all other respects, the Seller's liability under the warranty for Product defects in relation to Customers who are not Consumers is excluded. Subject to mandatory provisions of law, the Seller's liability for damages caused to Customers who are not Consumers is limited to the price they paid for the Product.